To ensure maximum flexibility and optimal integration with your organisation, DSP will put at your disposal a ticket system to request any support from DSP Service Level Agreement is tailored on your needs.

Scope of the assistance support includes:

• Issue assessment
• Question: how do I?
• Best practice and recommendations
• Enhancement request and high
• Level estimate (HLE)
• Existing code external support (Groovy support)
• EDI support
• Will participate in RCA (Root Cause Analysis)
• Escalation matrix
• H24/7 helpdesk is available to support your operations

DSP is part of the Navis N4 Extensions Certification Program and working with Navis’ technical services team, is able to develop, deliver and maintain groovy code.

With this important certification, DSP is able to provide full support on TOS N4: system integration, implementation, advanced configuration, go-live and post go-live services.