Implementation and Support

Implementation, maintenance and support

DSP offers a 360 degree support with a strong and expert team of professional service consultants operating worldwide, assisting the customers through the entire process of TOS implementation.

Since 2018 DSP is official Project Lead Navis Service Partner, to lead Navis implementations or independently implement Navis software.

TOS Implementation

Project Management

DSP Project Managers are PRINCE2 certified and do have proven experience of project management in terminal business and problem solving.

Analysis

Assessment of current procedures and systems.

Configuration

The TOS configuration is a critical process in ensuring that a container terminal is operating at maximum efficiency and can handle the volume of containers that pass through it. DSP experts and the terminal operator work together to identify the requirements and design the customized system.

Data Migration

The data migration process can be complex and requires significant planning and coordination between the terminal operator, the implementation team, and any third-party vendors involved. Our goal is to ensure you a smooth transition to the new system, minimize downtime, and prevent data loss or corruption.

Customization

DSP is able to develop
-N4 extension (groovy, reports, variform, state model)
-ECN4 web
-Software development
-Apps

Integration

To help the TOS integration with third party systems: Port Community Systems, Customs, Line Systems, ERPs, Billing systems, Wage system

Reporting

DSP supports in the analysis, formula definition and calculation, exceptions handling. For more complex data analysis, live reports and dashboard, DATAVIEW is the solution.

Testing

DSP can create test cases and run testing routines. DSP operates on your preferred testing system or can advise on best tools.

Training

Training workshops on Prime Route, Expert Decking, Vessel, AutoStow.

Go live Support

The value of experience in a TOS Go Live is dramatically important, as learned lessons are the key of success.

Post go live assistance

Assistance during critical phases of post go live.

Support and Admin

Through a freeware ticket system, a team of expert consultants will be dedicated to support any issues that arise on your TOS.

TOS Assistance 24x7

To ensure maximum flexibility and optimal integration with your organisation, DSP will put at your disposal a ticket system to request any support from DSP Service Level Agreement is tailored on your needs.

Scope of the assistance support includes:

Issue assessment
Question: how do I?
Best practice and recommendations
Enhancement request and high
Level estimate (HLE)
Existing code external support (Groovy support)
EDI support
Will participate in RCA (Root Cause Analysis)
Escalation matrix
H24/7 helpdesk is available to support your operations

N4 Customisation

DSP is part of the Navis N4 Extensions Certification Program and working with Navis’ technical services team, is able to develop, deliver and maintain groovy code.

With this important certification, DSP is able to provide full support on TOS N4: system integration, implementation, advanced configuration, go-live and post go-live services.